RETURN and CANCELLATION/MODIFICATION

“GRANDOME INDONESIA” and affiliated stores value your opinions and changes of mind, and will allow you to return and/or cancel any unwanted goods under the following conditions:

• For all Return/Cancellation/Modification, please contact “GRANDOME INDONESIA” or affiliate stores through the contact information present on your “Proforma-Invoice” document or through these contacts:
  1. By mail at: support@grandome.id
  2. By phone at the: +62 811 2703 650
  3. To ease the process and reduce delays, please remind us your contact information, your order code (present on the “Proforma-Invoice”), and all details about the Return/Cancellation/Modification
• These items cannot be returned:
  1. Discounted products.
  2. Pillows and Cushions.
  3. Rugs and Carpets.
  4. Lighting and products comprising electrical components.
• Any ready-stock item must be returned:
  1. Within 3 days starting from the delivery date (indicated on the “Shipment Sheet”).
  2. Unused or in perfect condition, the products will be inspected once returned by "GRANDOME INDONESIA" or affiliated stores within 3 days.
  3. Within the original packaging
  4. All shipping costs are the responsibility of the customer.
• Any order must be cancelled/modified within 3 days starting from the Invoice validation date, past this delay, your order will be processed, and so, cannot be cancelled or modified.
• “GRANDOME INDONESIA” and affiliated stores will never refund for any return or cancelled products. You will be provided a Credit Note (of the amount already paid for the product returned or cancelled) available for a different purchase, in the same store, of an amount equal or superior to the credit available.